Last updated: September 17, 2026

The Ave ("The Ave," "we," "us" or "our") operates the performance center at 17 E Elm St, Greenwich, CT 06830 and the website theave.online, including its sign-up and inquiry pages (together, the "Website"). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using the Website, you agree to this policy.

Information We Collect

Information you give us

• Contact details: name, email address, phone number and mailing address.
• Athlete details: for athletes we train, information a parent, guardian or adult client shares with us, such as age, sport, position, school, training goals and relevant injury history.
• Booking and payment details: sessions, classes, programs and purchases. Payments are processed by our booking and payment providers; we do not store full card numbers.
• Messages: anything you send us by form, email, text or social media.
• Reviews and feedback: reviews or testimonials you choose to share.

Information collected automatically

When you visit the Website, we and our service providers may collect your IP address, browser and device type, pages viewed, referring site and general location, using cookies, pixels and similar technologies. This helps us understand how the Website is used and improve it.

How We Use Your Information

• Set up, schedule and deliver training, classes, camps and programs
• Process payments and manage your account
• Respond to questions, inquiries and rental requests
• Build and track training programs
• Send updates, reminders and offers about our services (you can opt out at any time)
• Improve the Website and our services
• Keep our facility, clients and staff safe, and comply with the law

How We Share Your Information

We do not sell your personal information. We share it only as follows:

• Service providers who help us run the business, such as our website host, scheduling and payment platform, email marketing service, training app and online course platform. They may use your information only to provide services to us.
• Partners at our facility, such as our in-house physical therapist (Kinetic Response Physical Therapy) or class instructors, when you ask to be connected with them or book their services. Those partners handle your information under their own privacy practices.
• Legal and safety reasons: to comply with the law, respond to legal requests, or protect the rights, property or safety of The Ave, our clients or others.
• Business transfers: if The Ave is involved in a merger, sale or reorganization.
• With your consent: for any other purpose you agree to.

Third-Party Links and Services

The Website links to and embeds services run by others, including booking and checkout pages, maps, review sites and social media. Those services have their own privacy policies, and we are not responsible for how they handle your information.

Cookies and Your Choices

You can set your browser to refuse or delete cookies. Some parts of the Website may not work properly without them. Some advertising partners may use cookies to show you ads based on your browsing. You can opt out of many of these at optout.networkadvertising.org and optout.aboutads.info.

Emails and Text Messages

If you give us your email address or phone number, we may contact you about your sessions, account and our services. You can unsubscribe from marketing emails using the link in any email. For text messages, reply STOP to opt out at any time. Message and data rates may apply. We will not send marketing texts without your consent, and consent is not required to purchase any service.

Children and Young Athletes

We train athletes ages 8 and up, but the Website is intended for adults. We do not knowingly collect personal information directly from children under 13. Information about a minor athlete should be provided by a parent or legal guardian, who may review, update or ask us to delete it at any time. If you believe a child under 13 has sent us personal information without a parent's involvement, contact us and we will delete it.

Health and Wellness Information

Share only the health information we need to train you safely, such as injuries or conditions that affect exercise. We use it only to plan and adjust your training. Our training, nutrition coaching and mental performance coaching are not medical care. Physical therapy at our facility is provided by Kinetic Response Physical Therapy, which protects patient health information under its own policies and applicable law.

Your Privacy Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing. Depending on where you live, including Connecticut and California, you may have additional rights under state law, such as the right to know what we collect, to request a copy of your data, and to opt out of targeted advertising. To make a request, contact us using the details below. We will verify your identity and respond within the time the law requires, and we will not treat you differently for exercising your rights.

Data Security and Retention

We use reasonable safeguards to protect your information, but no website or online transmission is completely secure. We keep personal information only as long as needed for the purposes above, to meet legal, tax and insurance requirements, or to resolve disputes.

Changes to This Policy

We may update this policy from time to time. We will post the updated version on this page and change the date at the top. Material changes will be highlighted on the Website or sent to you by email.

Contact Us

The Ave

17 E Elm St, Greenwich, CT 06830

Email: info@theave.online

Phone: (203) 918-4769